FAQ
Frequently asked questions.
Answers about the Balance Test, the Oral Probiotic, and the Balance Bundle — collection, results, shipping, and more. If you don't see your question, our team is happy to help.
FAQ
Clinical and operational FAQs.
Specimen collection and handling, salivary qPCR methodology, detection thresholds and result interpretation, turnaround, and integration into recall — for the Balance Test, Oral Probiotic, and Balance Bundle. For panel ordering and chairside workflows, talk to our team.
Balance Test
Do I need to involve my dentist or physician?
How long does the whole process take?
What if I can't produce enough saliva?
What happens to my sample after testing?
Can I retest to track change over time?
Shipping, returns, and contact
Why does the at-home Balance Test cost more than the chairside test at my dentist's office?
Oral Probiotic
How do I take it?
Is it safe for children?
How long before I notice a difference?
Do I need an oral probiotic if I take a gut probiotic?
Storage and shelf life
Subscription, shipping, and returns
Balance Bundle
Do I order a retest separately?
Can I share the report with my dentist?
When does the probiotic start working?
What if I'm in a state where the test is unavailable?
Shipping, returns, and contact
For dental professionals